Call CarePayment Customer Care at 866-625-8532, Monday to Friday, 7:00 a.m. to 7:00 p.m. Central Time. Automated phone payments and the member portal are available 24/7. Mail payments to CarePayment, P.O. Box 2398, Omaha, NE 68103.
- Call 866-625-8532, Monday to Friday, 7 a.m. to 7 p.m. Central
- Portal messages are answered in about 2–3 business days
- Questions about the charge itself go to your provider first
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Official contacts
Omaha, NE 68103Check or money order
CarePayment or your provider: who to call
| Question | Contact |
|---|---|
| Payment, autopay, login, statements | CarePayment Customer Care |
| "What is this charge?" or insurance questions | Your provider's billing office first |
| Billing error on a CarePayment statement | Follow the billing-rights notice on the back of the statement |
| Want CarePayment at a new provider | CarePayment's Find a Provider form |
Tips for a faster call
- Have your statement or account number ready.
- Call earlier in the day (Central Time) to avoid peak waits.
- Use a secure message in the portal for non-urgent questions; callbacks typically come within 2–3 business days.
- Only account holders or people with an account offer can be served, so third parties need authorization in the portal.
Sending a secure message
- Sign in at member.carepayment.com.
- Choose "Ask a Question" or the secure message option.
- Include your account number and a short description.
- Expect a response within 2–3 business days (CarePayment).
Disputing a charge or a billing error
If a charge on your CarePayment statement looks wrong, CarePayment points you to the billing-rights notice on the back of your statement, which explains how and where to notify it in writing (Patient FAQs). For questions about the medical service itself, such as coding or insurance, call your provider's billing office: it controls the underlying charge.
After hours
Agents are available Monday to Friday, 7:00 a.m. to 7:00 p.m. Central Time. Outside those hours you can still pay through the automated phone system, the member portal, QuickPay or the app, all of which run 24/7.
Common reasons people call
| Reason | Fastest route |
|---|---|
| Make a payment | QuickPay, app or 24/7 automated phone line |
| Locked out of the portal | Password reset on the sign-in screen, then call |
| Didn't get a Welcome Kit | Call Customer Care; confirm your address with your provider |
| Want to cancel | Call Customer Care (how cancelling works) |
| Charge looks wrong | Provider billing office, then the statement's billing-rights notice |
What to have ready
- Account number from your statement or Welcome Kit
- Name and date of birth on the account
- Provider name and date of service
- Bank or card details if you're paying
Frequently asked questions
What is CarePayment's phone number?
866-625-8532 for Customer Care.
What are CarePayment's hours?
Monday to Friday, 7:00 a.m. to 7:00 p.m. Central Time.
Where do I mail a CarePayment payment?
Mail a check or money order to CarePayment, P.O. Box 2398, Omaha, NE 68103, with your account number.
How long does CarePayment take to answer a message?
CarePayment says callbacks and responses typically come within 2–3 business days.
Who do I call about a charge I don't recognize?
Start with your provider's billing office, since it controls the charge. Use the billing-rights notice on your CarePayment statement to report a statement error.