Yes. CarePayment is a real U.S. healthcare finance company founded in 2004 that works with hospitals, physician practices and other providers in more than 2,000 locations. Its accounts are issued by Republic Bank & Trust Company. It is not a collection agency and not a credit card.
- A real company since 2004, with accounts issued by Republic Bank & Trust
- Not a collection agency; ranked #1 by Black Book three years running
- Pay only through official channels to avoid look-alike scams
Prefer a different way to pay this bill?
See loan optionsAd disclosure: we may be compensated when you request loan options. How we earn money
Company facts
CarePayment describes itself as a healthcare finance company, not a collection agency or credit card company (About CarePayment). It was named the #1 patient financing solution in Black Book Research's 2025 rankings and "Best in KLAS" for patient financing services in 2023, and it holds HITRUST certification.
A short company history
CarePayment has been around for two decades. Its own site lists 2004 as its founding year and says it has helped more than one million patients (About CarePayment).
- Early years: the company was controlled by affiliates of Aequitas Holdings, according to its SEC filings (SEC filing).
- Public filings: CarePayment Technologies, Inc. filed annual reports with the SEC and traded over the counter as CPYT. Its fiscal 2012 report describes 0% APR lines of credit issued by an FDIC-insured bank, with repayment terms of up to 72 months at the time (SEC filing).
- Funding: it announced an asset-backed revolving credit facility from funds managed by affiliates of Ares Management (BioSpace), and it has appeared in the portfolios of private credit investors such as Comvest Credit Partners (Comvest).
- Today: it reports more than 2,000 participating locations and is recognized by Black Book and KLAS.
Is CarePayment a collection agency?
No. CarePayment is a provider-sponsored financing program. A CarePayment letter is an offer or statement for a line of credit that covers your balance; it is not a collections notice. Hospitals use it to give patients more time to pay, and many promote it on their own billing pages, including TriHealth, UP Health System and Ridgecrest Regional Hospital.
How to verify a CarePayment letter or text
- Check the provider name. Real CarePayment materials are co-branded with your hospital or clinic.
- Call the number from the official site, not from a message you weren't expecting: 866-625-8532.
- Pay only through official channels: member.carepayment.com, the CarePayment app, the phone line, the Omaha P.O. box, or your provider.
- Confirm the balance with your provider if you don't recognize the charges.
What patients and providers say
Patient comments tend to praise the 0% rate and small monthly payments, while complaints usually involve statement timing or customer-service waits. Provider feedback collected by KLAS is mostly positive about implementation and service, though some providers mention the program's cost to them. Remember that the provider, not the patient, pays CarePayment's fees.
Independent recognition
In August 2025, Black Book Research named CarePayment the #1 patient financing vendor for the third year in a row. CarePayment topped 14 of 18 operational KPIs in a survey of more than 2,970 healthcare financial professionals representing 2,459 provider organizations (Newswire). KLAS Research also named it "Best in KLAS" for patient financing services in 2023 (KLAS Research).
Why it's free for patients
CarePayment's money comes from healthcare providers, not patients. The provider pays CarePayment's program fees (Provider FAQs) because offering 0% financing helps it collect more of its patient balances and avoid sending accounts to collections. That's the trade: the hospital pays to keep you as a paying, satisfied patient.
Red flags of a fake CarePayment message
Real CarePayment
- Names your provider
- Directs you to member.carepayment.com
- Phone number 866-625-8532
- Mail to P.O. Box 2398, Omaha, NE
Warning signs
- Gift cards, wire transfers or crypto
- Threats of arrest or lawsuits
- A shortened link or unfamiliar web address
- A "discount" if you pay right now by phone
What patients say
Feedback is mixed. The CarePayment app holds 4.6 out of 5 stars from a small number of App Store ratings (App Store), while BestCompany shows 1.4 out of 5 from 23 patient ratings, with complaints centered on autopay and billing errors, customer-service waits and accounts opened without the patient expecting them (BestCompany). Read the full breakdown on patient experiences.
CarePayment vs. a collection agency
| Topic | CarePayment | Collection agency |
|---|---|---|
| Purpose | Give you time to pay at 0% APR | Recover an overdue debt |
| When you hear from it | At or after billing, sometimes before care | After a bill goes unpaid |
| Credit reporting | Doesn't report delinquencies | May report collections |
| Can you opt out? | Yes, any time | No; the debt is owed |
| Who pays it | Your provider pays program fees | Often a share of what it collects |
If you think an account was opened by mistake
- Call your provider's billing office and ask why the balance was placed with CarePayment.
- Check that the services and dates match care you actually received.
- If the charges are right but you don't want the plan, cancel; the balance goes back to the provider.
- If the charges are wrong, use the billing-rights notice on the back of your statement to dispute them in writing (Patient FAQs).
Is your information safe?
CarePayment displays HITRUST certification on its site. HITRUST is a widely used security and privacy framework in U.S. healthcare, and certification means an outside assessor checked the company's controls (HITRUST). Your own habits matter just as much: use the official portal or app, turn on a strong unique password, and never give account details to an unexpected caller.
Frequently asked questions
Who owns CarePayment?
CarePayment Technologies, Inc. is a privately held U.S. company. It has been backed by private investors over the years and is not publicly traded today.
Why did I get a letter from CarePayment?
Your healthcare provider partners with CarePayment and placed your balance into the program, or offered it to you. Contact your provider if you didn't expect it.
Is CarePayment safe to give my bank details to?
Use only the official portal, app or phone line. CarePayment holds HITRUST certification for information security.
Has CarePayment won any awards?
Yes. Black Book Research ranked it the #1 patient financing vendor in 2025 for the third straight year, and KLAS named it Best in KLAS for patient financing services in 2023.
Why would a hospital pay for my financing?
Providers pay CarePayment's fees because 0% financing helps them collect patient balances and avoid collections.
Was CarePayment ever a public company?
Yes. CarePayment Technologies, Inc. filed reports with the SEC and traded over the counter under the ticker CPYT. Today it is privately held.
How long has CarePayment been in business?
CarePayment lists 2004 as its founding year.
Is CarePayment affiliated with my hospital?
It's a separate company your hospital partners with. Statements are usually co-branded with the hospital's name.
Can a fake CarePayment text be a scam?
Yes. Scammers copy payment brands. Only pay through member.carepayment.com, the app, 866-625-8532, the Omaha P.O. box or your provider.